OperationsFull-timeRemote (Global)RemotePosted Just now
Customer Advocacy Specialist
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Summary
Buffer is hiring a Customer Advocacy Specialist to help support users of its social media management platform.
Responsibilities & requirements
Responsibilities include assisting customers with product questions, improving help documentation, collaborating with product teams to surface user feedback, and maintaining high customer satisfaction across distributed teams.
Buffer is known for transparent salaries and a fully remote work culture.
Full description
Buffer is hiring a Customer Advocacy Specialist to help support users of its social media management platform.
Responsibilities
include assisting customers with product questions, improving help documentation, collaborating with product teams to surface user feedback, and maintaining high customer satisfaction across distributed teams.
Buffer is known for transparent salaries and a fully remote work culture.
Tool stack
notionslackhelpdesk toolssocial media platforms
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Buffer
Customer Advocacy Specialist